Support

Write to support@covejournal.app. A person reads every message. Please do not send your recovery code.

Moving to a new phone

With Cove Plus, open Settings, then Encrypted backup, and make a backup. Keep the recovery code somewhere other than the phone. On the new phone, install Cove, tap Restore from a backup on the first screen, and paste the code. Cove cannot look the code up for you.

Without a backup, use Export journal in Settings. The ZIP has every photo, note, and letter.

Restoring a purchase

Open the Cove Plus screen in the app and tap Restore purchases while signed in to the same Apple ID that bought it.

Cancelling Plus

Annual renews each year until you cancel it in your Apple ID subscriptions, at least a day before the period ends. Lifetime does not renew.

Family links

You can remove a note or take back a link from Settings, then Family. Turning a link off deletes the photos, notes, and the child’s name from the server.

Deleting everything

Settings, then Delete journal, removes the journal from the phone and asks the server to delete the family page and the backup. The recovery code stops working.